Reviews
We were blown away by the professionalism and politeness of the crew who installed our three Mini Splits. When we first contacted ThermAll we had no heat in our newly purchased house. They showed up the same day I called and had me a quote that day as well. All the employees were kind and trustworthy. Everyone made a great extra effort to protect our new epoxy floors. Once the instal was done Mark took the time to explain the system to us and how to use it. We couldn't recommend these guys enough. We look forward to working with you guys again and again!!!
We called because our heater was out, and they sent somebody out in a few hours to fix it. Ray was incredibly kind, respectful, amd helpful. He quickly fixed the problem and we would be happy to work with him for any HVAC needs!
What a delightful experience! We noticed our heat was out at 2am - and it was 22 degrees with 15 inches of snow on the ground. The house was down to 52 degrees and we were shivering. I called thermall and their after-hours person said she would ring back at 8am or soon after - which she did.
She dispatched a heating technician who found the problem - which had been fixed just a week earlier by a cross-town competitor - not well as you can see.
Then she put us on the emergency install list, had a team there the next day - and loaned us space heaters to keep us warm until they could come.
The team that came - amazing - fast, organized, skilled, tidy, polite and so able to solve our problems.
They installed a new Daikon heating and cooling system in one day - and it is wonderful. Much more constant, less blowing air, and we have reset our thermostat from 67 to 62 because it is so much more efficient.
They even cleaned up 100 percent of their mess. Wow - they have our business for life - and their system has a year of 2 hour guaranteed service - but this is a service plan we will buy for many years to come.
In the middle of a pandemic, supply chain that is difficult and generally hard to get return calls, these folks are AAMazing!
She was very detailed in the cleaning and checking of my mini-split system.
We had the pleasure of working with Marcos and Alex for our installation. Both guys were so nice and polite. Its so nice to have efficient heat and we look forward to AC this summer. Doni made this process as easy and smooth as possible. Even when things came up in shipping, she kept us informed. This was a great company to work with.
Having my AC serviced is like having your car worked on. I don't know if the work really needs done. I trust Jose, longtime THERMALL technician, to be honest with me. Now I don't have to worry whether a repair needs done or not. I am turning all my rental units over to them for service.