Reviews
Office called to tell me Service Tech was on her way. Service tech showed up within 15 minutes. Danelle did a very thorough cleaning & maintenance and showed/told me everything that was going on. Even checked out the crawl space and said everything was okay. Discussed options to replace a 20+ year old system and scheduled an appointment to see what my options are.
Danielle and Pablo were awesome! Very personable and efficient. They were both careful about my indoor cat. I had several occasions to speak to customer representatives and they were all very nice as well. I will definitely give them business again.
The Technician came to our home. Tested everything, figured out the problem and left. Fast, polite, knowledgeable !
After a pleasant conversation with the scheduler the technician arrived in only a few hours and went right to work. He diagnosed the problem with the 18 year old natural gas furnace within 20 minutes. He had the part on his truck and quickly installed it. Start to finish was about an hour. He worked in a very tight area without complaining. Overall, we are very happy with the work, price and technician. Thermall did a great job! Thank you for a job well done!
Kristine did a good job and explained everything. Only problem was both of us were to shot to reach the ladder to the attic where my ductwork was installed so she could not check it. I was surprised that she did not include it in her written report
The electrician was friendly and professional, thanks!
I called Thermall for service on our 20 year old furnace. We moved to Ellensburg last year and had not used this company previously. I observed the maintenance being performed on the furnace by a capable technician, Victor, who I found to be knowledgeable and very helpful in answering my questions. I was impressed when he suggested an inspection of our attic space, above our garage, for light, for any sign of rodents, etc., and condition of the insulation- at no charge.
I was very satisfied with our furnace maintenance and would definitely use Thermall again.
100 per cent satisfed, your rep.explained everything , did a great job